Refund policy

Majic Jar Return & Refund Policy

At Majic Jar, we take great care in crafting our jams and preserves to ensure you receive the highest quality products. However, if you receive a damaged or defective item, we are happy to offer a refund or replacement.

Eligibility for Return & Refund

We accept returns and process refunds under the following conditions:

1. Damaged During Delivery – If your product arrives broken, leaked, or otherwise damaged during transit.
2. Defective on Receipt – If the product has a defect or quality issue upon arrival.

Process for Return & Refund

1. Notify Us – Please email us at yum@majicjar within 48 hours of receiving the product, along with:
   • Your order number
   • Clear photos of the damaged/defective item
2. Review & Approval – Once we verify the issue, we will offer:
   • A full refund to your original payment method
   • A replacement at no additional cost
3. Refund Processing Time – Refunds will be processed within 5-7 business days after approval.

Exceptions

• We do not accept returns or refunds for change of mind or personal taste preferences.
• Refunds will not be processed for products reported after 48 hours of delivery.

For any queries, feel free to contact us at yum@majicjar.com.

Majic Jar – Crafted with Love, Delivered with Care.